UPI transactions using SBI accounts have been experiencing problems since August 3. Due to failed SBI UPI transactions, users have seen messages such as “Servers temporarily unavailable” or “Your bank’s servers did not respond.” on their screens. Server issues have prevented them from making payments, checking account balances, or even updating their profiles.
They have made payments, but the SBI UPI transaction does not appear at their end or at the receiving party’s end. Those trying to retrieve their balance are confronted with the message “your bank server failed to respond”. Users have been frustrated by the breakdown of servers in the first week of the month. Especially if they have a salary account with SBI.
Twitter has been used by agitated customers to voice their concerns and seek help from SBI and its digital partners. SBI has responded with “Dear Customer, we apologize for the inconvenience caused.”. Our UPI app is experiencing intermittent connectivity issues. Our team is working to resolve it as soon as possible. Please use our other digital channels.”
SBI UPI has not given a date for when the issue will be resolved. Although the SBI team attempted to resolve the issue on August 6, it remains unresolved. SBI account holders are more frustrated by frequent problems. SBI UPI servers have been plagued with similar issues in the past as well.
Initially, scanning the messages indicated that SBI UPI transactions could not be processed through Google Pay. Later, PayTM, PhonePe, Amazon UPI, and BHIM UPI also faced similar challenges.
SBI is aware of the issue and is working on resolving it. As a result, it has requested that users opt for other modes of digital transactions such as netbanking, credit cards, and debit cards.
During night hours, UPI servers have limited functionality. At night, many people find themselves unable to complete their transactions. During the night, how native bank’s CBS talks to NPCI Switch/Server is determined by the bank’s infrastructure.
NPCI usually keeps its UPI servers/switch on 24x7x365, whereas many banks keep their CBS databases offline at night, resulting in failed UPI transactions. If, for example, a transaction from HDFC bank needs to be made at night using the SBI UPI App. In that case, the three entities SBI UPI App, HDFC CBS, and NPCI must be in sync in order for a transaction to be successful.
The latest updates as of August 10
SBI UPI server issue has not been resolved. SBI’s official Twitter handle responds with a standard response to such issues. Check what it says!
“We apologize for any inconvenience caused. Make sure your account with us is linked to the UPI app you use. Our UPI server has intermittent connectivity issues. Our team is working to resolve it fully as soon as possible. You can also use our other digital channels like Yono SBI (Banking & Lifestyle app), Yono Lite (Mobile Banking app) and Online SBI (Internet Banking).
The latest updates as of August 11
Earlier today, SBI announced that customers can opt for Yono SBI and Yono Lite apps as official alternatives for the SBI UPI server issue. A stop-gap arrangement is in place until the bank is able to resolve the issue with the UPI servers. Check out details about Yono SBI and Yono Lite here.
Aktuelles zum 20.08.
Despite SBI’s announcement a week ago that the UPI issue was resolved, users have begun reporting it again. SBI has responded with the statement “All of our digital services are working fine.”. The UPI issue is only intermittent.”
The bank has advised its customers that they should use the in-app complaint mechanism for UPI-related issues or escalate the matter to their support team at [email protected] if the problem persists.
As of 3rd December
SBI announced on 22nd November that they were updating their internet banking platform to provide a better online banking experience. Nevertheless, it appears since 1st December, the earlier issues while doing BHIM UPI, Google Pay, PayTM, or on the official SBI Yono app transactions have not been fixed. Users are experiencing issues related to the server’s performance, resulting in them being unable to complete transactions.
SBI’s online payments are not getting through, and even UPI payment transactions with credit cards and debit cards are failing. SBI has not responded to reports of failed transactions. SBI’s team is likely to work towards a permanent fix.
As a response, SBI bot said, “We request you to raise a transaction dispute through the in-app complaint mechanism of the UPI app, or send a mail to [email protected] We will look into your matter. I appreciate it.”
As of 31st December
Again, SBI UPI servers have been affected by rough weather. No TAT has been provided by the bots
Updating UPI platform as of 14th March – SBI
There is a date for the resolution of the SBI UPI Server issues. On March 13th, SBI announced about upgrading its UPI platform after endless complaints. This was done in an attempt to offer an uninterrupted banking experience in the future.